{"id":45222,"date":"2020-08-24T22:29:37","date_gmt":"2020-08-24T22:29:37","guid":{"rendered":"https:\/\/www.barbadillo.com\/?page_id=45222"},"modified":"2022-12-20T12:46:52","modified_gmt":"2022-12-20T12:46:52","slug":"frequently-asked-questions-online-shopping","status":"publish","type":"page","link":"https:\/\/www.barbadillo.com\/en\/frequently-asked-questions-online-shopping\/","title":{"rendered":"Frequently asked questions &#8211; Online shopping"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero Section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#336028&#8243; background_color_gradient_direction=&#8221;131deg&#8221; custom_margin=&#8221;60px||||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;2%&#8221; animation_starting_opacity=&#8221;100%&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; width=&#8221;96%&#8221; custom_margin=&#8221;0vw|auto|0vw|auto|true|false&#8221; custom_padding=&#8221;1vw||0px||false|false&#8221; custom_width_px=&#8221;1440px&#8221; global_colors_info=&#8221;{}&#8221; custom_margin__hover_enabled=&#8221;off|desktop&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;content&#8221; text_font=&#8221;gobold||||||||&#8221; header_font=&#8221;Playfair Display|100|||||||&#8221; 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custom_padding=&#8221;0px||||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; use_custom_gutter=&#8221;on&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;1200px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;20px|15px|||false|false&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Shipments&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM1MDE2In19@&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe01d;||divi||400&#8243; icon_color=&#8221;#e2b873&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;25px&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;url&#8221; header_font=&#8221;Playfair Display|700|||||||&#8221; header_text_color=&#8221;#336028&#8243; header_font_size=&#8221;20px&#8221; custom_padding=&#8221;10px||||false|false&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#f3f3f3&#8243; icon_font_size=&#8221;25px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Incidents&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM1MTI2In19@&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x73;||divi||400&#8243; icon_color=&#8221;#e2b873&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;25px&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;url&#8221; header_font=&#8221;Playfair Display|700|||||||&#8221; header_text_color=&#8221;#336028&#8243; header_font_size=&#8221;20px&#8221; custom_padding=&#8221;10px||||false|false&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#f3f3f3&#8243; icon_font_size=&#8221;25px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Online shopping&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM1MTM2In19@&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe015;||divi||400&#8243; icon_color=&#8221;#e2b873&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;25px&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;url&#8221; header_font=&#8221;Playfair Display|700|||||||&#8221; header_text_color=&#8221;#336028&#8243; header_font_size=&#8221;20px&#8221; custom_padding=&#8221;10px||||false|false&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#f3f3f3&#8243; icon_font_size=&#8221;25px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;User area&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM1MTQzIn19@&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe08b;||divi||400&#8243; icon_color=&#8221;#e2b873&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;25px&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;url&#8221; header_font=&#8221;Playfair Display|700|||||||&#8221; header_text_color=&#8221;#336028&#8243; header_font_size=&#8221;20px&#8221; custom_padding=&#8221;10px||||false|false&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#f3f3f3&#8243; icon_font_size=&#8221;25px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Our products&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM1MTUxIn19@&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe013;||divi||400&#8243; icon_color=&#8221;#e2b873&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;25px&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;url&#8221; header_font=&#8221;Playfair Display|700|||||||&#8221; header_text_color=&#8221;#336028&#8243; header_font_size=&#8221;20px&#8221; custom_padding=&#8221;10px||||false|false&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#f3f3f3&#8243; icon_font_size=&#8221;25px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.16&#8243; text_text_color=&#8221;#7a7a7a&#8221; header_2_font=&#8221;Playfair Display|700|||||||&#8221; header_2_text_color=&#8221;#336028&#8243; header_2_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;||30px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Online shopping<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#336028&#8243; closed_toggle_background_color=&#8221;rgba(243,243,243,0.59)&#8221; module_class=&#8221;faq&#8221; _builder_version=&#8221;4.19.3&#8243; toggle_font=&#8221;|600|||||||&#8221; toggle_font_size=&#8221;18px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;How can I pay for my order?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.19.3&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span class=\"gmail_default\">Currently, you can pay in ou<\/span>r\u00a0<span class=\"gmail_default\">e-commerce by<\/span>\u00a0credit and debit card\u00a0<span class=\"gmail_default\">and you can also use Bizum.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What can I do if the product I wish to buy is unavailable?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]If you wish to order a product that is currently unavailable in our online store, click on, \u201c<em>let me know when it is available<\/em>\u201d, on the product form and fill in your registered email address. As soon as the product is back in stock we will send you an email so you will be the first to know and you won\u2019t miss out on buying it again.<\/p>\n<p>&nbsp;[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How can I find out the status of my order?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]You can check if your payment has been processed by clicking on the Orders section, which you will find in your user area.  Once you have placed your order, you will receive a confirmation email to let you know that your order has been processed correctly. Once the shipping company has received your order, they will send you an email with the delivery details. [\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I cancel or modify my order?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Once you have paid for your order it will not be possible to modify it on the website. If you wish to modify or cancel your order, please contact us <a title=\"Contact us\" href=\"#contact_form\">here<\/a>.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I have a promotional or discount code, can I use it in the online shop?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Once you have added all of the products that you wish to buy to your basket, you will find a section that reads \u201c<em>Add coupon<\/em>\u201d on the left side of the screen and you can introduce the code there and it will automatically be applied to your purchase.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221; Can I save a product that I like?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Of course you can! If you click on the <em><u>heart<\/u><\/em>  icon that you will find below the \u201c<em>add to cart<\/em>\u201d button, the item will automatically be added to your wish list. You can have a look at your wish list at any time by clicking on the heart icon on the top right of the screen.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Are the articles in my basket automatically reserved for me?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]No, none of the products will be reserved until your order has been confirmed.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do I need to be registered as a user in order to make an order?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]No, it is not necessary. You can make your order as a \u201cGuest\u201d. When you click on \u201c<em>confirm purchase<\/em>\u201d you will be able to fill out your delivery and billing details and make the payment without having to create an account.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I ask for a company invoice?&#8221; _builder_version=&#8221;4.19.3&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"gmail_default\">No, you can\u00b4t, currently our eccommerce only sales to natural person.<\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_code module_id=&#8221;contact_form&#8221; _builder_version=&#8221;4.16&#8243; min_height=&#8221;60px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_code][et_pb_text _builder_version=&#8221;4.16&#8243; header_2_font=&#8221;Playfair Display||||||||&#8221; header_2_text_color=&#8221;#336028&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||5px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Contact the online shopping department<\/h2>\n<p>[\/et_pb_text][et_pb_code module_id=&#8221;contact_form&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f45230-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"45230\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/45222#wpcf7-f45230-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"45230\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f45230-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"et_pb_contact\">\n\t<p class=\"et_pb_contact_field et_pb_contact_field_0 et_pb_contact_field_half\"><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t<\/p>\n\t<p class=\"et_pb_contact_field et_pb_contact_field_0 et_pb_contact_field_half et_pb_contact_field_last\"><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n\t<p class=\"et_pb_contact_field et_pb_contact_field_0 et_pb_contact_field_half\"><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text input\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"text\" name=\"phone\" \/><\/span>\n\t<\/p>\n\t<p class=\"et_pb_contact_field et_pb_contact_field_0 et_pb_contact_field_half et_pb_contact_field_last\"><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text input\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t<\/p>\n\t<p class=\"et_pb_contact_field et_pb_contact_field_4 et_pb_contact_field_last\"><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Message\" name=\"your-message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form_legacy\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"politica_acepta\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"politica_acepta\" value=\"1\" id=\"politica_acepta\" aria-invalid=\"false\" \/><\/span><\/span><\/span> I have read and accept the <label for=\"politica_acepta\"><a href=\"https:\/\/www.barbadillo.com\/en\/privacy-policy\/\" title=\"Privacy policy\" target=\"_blank\" >Privacy Policy<\/a><\/label> and the Terms and Conditions of the website.\n\t<\/p>\n\t<div class=\"legacy-info\">\n\t\t<p>The personal data that you provide in this form will be processed by Bodegas Barbadillo, in order to manage your purchases and send information. The legitimation is done through your consent. Bodegas Barbadillo does not sell or transfer your data to external people. You can exercise the rights of access, rectification, cancellation and opposition at rgpd@barbadillo.com or at the control authority. For more information, you can consult the <a href=\"https:\/\/www.barbadillo.com\/en\/privacy-policy\/\" title=\"Privacy policy\" target=\"_blank\">Privacy Policy<\/a>.\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p class=\"et_pb_contact_field et_pb_contact_field_4 et_pb_contact_field_last\"><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner contact_button\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Online shoppingCurrently, you can pay in our\u00a0e-commerce by\u00a0credit and debit card\u00a0and you can also use Bizum.If you wish to order a product that is currently unavailable in our online store, click on, \u201clet me know when it is available\u201d, on the product form and fill in your registered email address. As soon as the product [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<p>[et_pb_section fb_built=\"1\" admin_label=\"Hero Section\" _builder_version=\"4.4.8\" background_color=\"#336028\" background_color_gradient_direction=\"131deg\" custom_margin=\"60px||||false|false\" custom_padding=\"0px||0px||true|false\" animation_style=\"slide\" animation_direction=\"top\" animation_intensity_slide=\"2%\" animation_starting_opacity=\"100%\" da_disable_devices=\"off|off|off\" locked=\"off\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row _builder_version=\"4.4.8\" width=\"96%\" custom_margin=\"0vw|auto|0vw|auto|true|false\" 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locked=\"off\"]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"section\" _builder_version=\"4.4.7\" custom_margin=\"2vw||||false|false\" custom_padding=\"0px||||false|false\" da_disable_devices=\"off|off|off\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row column_structure=\"1_4,3_4\" use_custom_gutter=\"on\" admin_label=\"row\" _builder_version=\"4.4.8\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" max_width=\"1200px\" custom_margin=\"0px||0px||true|false\" custom_padding=\"0px||0px||true|false\" locked=\"off\"][et_pb_column type=\"1_4\" _builder_version=\"4.4.8\" custom_padding=\"20px|15px|||false|false\" custom_padding__hover=\"|||\"][et_pb_blurb title=\"Env\u00edos\" url=\"@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM1MDE2In19@\" use_icon=\"on\" font_icon=\"%%122%%\" icon_color=\"#e2b873\" icon_placement=\"left\" use_icon_font_size=\"on\" icon_font_size=\"25px\" _builder_version=\"4.5.1\" _dynamic_attributes=\"url\" header_font=\"Playfair Display|700|||||||\" header_text_color=\"#336028\" header_font_size=\"20px\" custom_padding=\"10px||||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#f3f3f3\"][\/et_pb_blurb][et_pb_blurb title=\"Incidencias\" url=\"@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM1MTI2In19@\" use_icon=\"on\" font_icon=\"%%82%%\" icon_color=\"#e2b873\" icon_placement=\"left\" use_icon_font_size=\"on\" icon_font_size=\"25px\" _builder_version=\"4.5.1\" _dynamic_attributes=\"url\" header_font=\"Playfair Display|700|||||||\" header_text_color=\"#336028\" header_font_size=\"20px\" custom_padding=\"10px||||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#f3f3f3\"][\/et_pb_blurb][et_pb_blurb title=\"Compra Online\" url=\"@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM1MTM2In19@\" use_icon=\"on\" font_icon=\"%%114%%\" icon_color=\"#e2b873\" icon_placement=\"left\" use_icon_font_size=\"on\" icon_font_size=\"25px\" _builder_version=\"4.5.1\" _dynamic_attributes=\"url\" header_font=\"Playfair Display|700|||||||\" header_text_color=\"#336028\" header_font_size=\"20px\" custom_padding=\"10px||||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#f3f3f3\"][\/et_pb_blurb][et_pb_blurb title=\"\u00c1rea de Usuario\" url=\"@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM1MTQzIn19@\" use_icon=\"on\" font_icon=\"%%259%%\" icon_color=\"#e2b873\" icon_placement=\"left\" use_icon_font_size=\"on\" icon_font_size=\"25px\" _builder_version=\"4.5.1\" _dynamic_attributes=\"url\" header_font=\"Playfair Display|700|||||||\" header_text_color=\"#336028\" header_font_size=\"20px\" custom_padding=\"10px||||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#f3f3f3\"][\/et_pb_blurb][et_pb_blurb title=\"Productos\" url=\"@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM1MTUxIn19@\" use_icon=\"on\" font_icon=\"%%112%%\" icon_color=\"#e2b873\" icon_placement=\"left\" use_icon_font_size=\"on\" icon_font_size=\"25px\" _builder_version=\"4.5.1\" _dynamic_attributes=\"url\" header_font=\"Playfair Display|700|||||||\" header_text_color=\"#336028\" header_font_size=\"20px\" custom_padding=\"10px||||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#f3f3f3\"][\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"3_4\" _builder_version=\"4.4.8\"][et_pb_text admin_label=\"Text\" _builder_version=\"4.5.1\" text_text_color=\"#7a7a7a\" header_2_font=\"Playfair Display|700|||||||\" header_2_text_color=\"#336028\" header_2_line_height=\"1.8em\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" custom_margin=\"||30px||false|false\"]<\/p><h2>Compra Online<\/h2><p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=\"#336028\" closed_toggle_background_color=\"rgba(243,243,243,0.59)\" module_class=\"faq\" _builder_version=\"4.5.1\" toggle_font=\"|600|||||||\" toggle_font_size=\"18px\" hover_enabled=\"0\"][et_pb_accordion_item title=\"\u00bfC\u00f3mo puedo pagar mi pedido?\" open=\"on\" _builder_version=\"4.5.1\"]<\/p><p>Actualmente s\u00f3lo tenemos disponible el pago con tarjeta de d\u00e9bito \u00f3 cr\u00e9dito en nuestra tienda online.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfQu\u00e9 puedo hacer si no hay disponibilidad del producto que quiero?\" _builder_version=\"4.5.1\" _module_preset=\"default\" hover_enabled=\"0\" open=\"off\"]<\/p><p>En el caso de que quieras un producto y en ese momento no estuviera disponible en nuestra tienda online, pincha en \u201c<em>Av\u00edsame cuando est\u00e9 disponible<\/em>\u201d dentro de la ficha del producto e introduce tu email con el que est\u00e9s registrado. Te llegar\u00e1 un aviso tan pronto repongamos el stock. As\u00ed ser\u00e1s el primero en enterarte y no te quedar\u00e1s sin \u00e9l.<\/p><p>\u00a0<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfC\u00f3mo puedo saber el estado de mi pedido?\" _builder_version=\"4.5.1\" _module_preset=\"default\" hover_enabled=\"0\" open=\"off\"]<\/p><p>En tu \u00e1rea de usuario, en el apartado Pedidos, podr\u00e1s comprobar si el pedido est\u00e1 pagado. As\u00ed mismo, cuando realices tu pedido, recibir\u00e1s un email de confirmaci\u00f3n, inform\u00e1ndote de que se ha realizado correctamente. Cuando la agencia de transporte reciba tu pedido y vaya a proceder a su entrega, te mandar\u00e1 un email para informarte.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfPuedo cancelar o modificar mi pedido?\" _builder_version=\"4.5.1\" _module_preset=\"default\" hover_enabled=\"0\" open=\"off\"]<\/p><p>Una vez el pedido est\u00e1 pagado, no se puede cambiar en la web. Si quieres realizar alg\u00fan cambio o cancelar el pedido, tendr\u00e1s que ponerte en contacto con nosotros <a title=\"Contacta con nosotros\" href=\"#contact_form\">aqu\u00ed<\/a>.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Tengo un c\u00f3digo promocional o de descuento, \u00bfc\u00f3mo lo uso en la compra online?\" _builder_version=\"4.5.1\" _module_preset=\"default\" open=\"off\"]<\/p><p>Cuando hayas a\u00f1adido todos los productos a tu carrito, podr\u00e1s ver un apartado a la izquierda que indica \u201c<em>A\u00f1adir cup\u00f3n<\/em>\u201d. A\u00f1\u00e1delo ah\u00ed y se te aplicar\u00e1 antes de que finalices tu compra.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfPuedo guardar un producto que me guste?\" _builder_version=\"4.5.1\" _module_preset=\"default\" open=\"off\"]<\/p><p>\u00a1Claro! Pincha en el icono del <em><u>coraz\u00f3n<\/u><\/em> que encontrar\u00e1s bajo el bot\u00f3n de \u201c<em>a\u00f1adir cest<\/em>a\u201d y autom\u00e1ticamente se te a\u00f1adir\u00e1 a tu lista de deseos. Podr\u00e1s consultarla en todo momento pinchando en el icono del coraz\u00f3n que aparecer\u00e1 en el men\u00fa superior derecho.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfLos art\u00edculos incluidos en la bolsa quedan reservados autom\u00e1ticamente?\" _builder_version=\"4.5.1\" _module_preset=\"default\" open=\"off\"]<\/p><p>No, ning\u00fan producto queda reservado hasta que el pedido no ha sido confirmado.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfNecesito estar registrado para poder hacer un pedido?\" _builder_version=\"4.5.1\" _module_preset=\"default\" open=\"off\"]<\/p><p>No, no es necesario. Puedes hacer tu pedido como \u201cInvitado\u201d. Cuando cliques en \u201c<em>finalizar compra<\/em>\u201d podr\u00e1s rellenar los datos de env\u00edo y facturaci\u00f3n y pagar sin necesidad de crearte un usuario.<\/p><p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_code module_id=\"contact_form\" _builder_version=\"4.4.8\" min_height=\"60px\"][\/et_pb_code][et_pb_text _builder_version=\"4.5.1\" header_2_font=\"Playfair Display||||||||\" header_2_text_color=\"#336028\" custom_margin=\"||||false|false\" custom_padding=\"||5px||false|false\"]<\/p><h2>Contacta con el departamento de compras online<\/h2><p>[\/et_pb_text][et_pb_code _builder_version=\"4.5.1\" _module_preset=\"default\" hover_enabled=\"0\" locked=\"off\" module_id=\"contact_form\"][contact-form-7 id=\"35382\" title=\"Faq - Estandard\"][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-45222","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.barbadillo.com\/en\/wp-json\/wp\/v2\/pages\/45222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.barbadillo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.barbadillo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.barbadillo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.barbadillo.com\/en\/wp-json\/wp\/v2\/comments?post=45222"}],"version-history":[{"count":7,"href":"https:\/\/www.barbadillo.com\/en\/wp-json\/wp\/v2\/pages\/45222\/revisions"}],"predecessor-version":[{"id":115213,"href":"https:\/\/www.barbadillo.com\/en\/wp-json\/wp\/v2\/pages\/45222\/revisions\/115213"}],"wp:attachment":[{"href":"https:\/\/www.barbadillo.com\/en\/wp-json\/wp\/v2\/media?parent=45222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}